At Therapy WA, positive feedback is a source of inspiration and motivation for us. We cherish the expressions of satisfaction from our clients, their families, and all stakeholders connected to our services. Your positive feedback not only validates our efforts but also guides us in maintaining a standard of support that aligns with your unique needs.

We believe in fostering a supportive and open environment, and encourage you to address any concerns directly with your therapist/s as the first point of contact whenever possible. Your therapist/s are dedicated to resolving issues promptly and ensuring your satisfaction.

We advocate for open and respectful communication throughout the complaints process, aiming to collaboratively achieve a satisfactory outcome for you.

If your complaint pertains specifically to the way we provide services under the NDIS, you have the option to lodge a complaint directly with the NDIS Quality and Safeguards Commission. They are particularly interested in hearing about:

• NDIS services or supports that were not provided in a safe and respectful manner.
• NDIS services and supports that did not meet appropriate standards.
• How an NDIS provider has managed a complaint about services or supports provided to an NDIS participant.

You may submit a complaint or feedback via the form below or you can contact us directly on (08) 6156 9363. Your feedback is invaluable in ensuring continuous improvement and maintaining the highest standards of care and service provision.